Refund policy

Refund & Damage Policy

What happens if my artwork arrives damaged?

Your artwork is carefully packaged and secured to minimise the risk of damage during transit. However, if your framed piece arrives damaged, please contact us  within 24 hours of delivery via email and provide clear photographs of both the packaging and the damaged artwork.

As each piece is a unique, bespoke artwork, we will assess the damage and discuss the most appropriate resolution with you. Depending on the circumstances, this may include repair, replacement, or a refund.

For larger or timber-framed pieces, we recommend using a specialist courier service rather than Australia Post to help ensure your artwork is transported safely. Shipping costs for larger framed pieces start from approximately $150, depending on size and destination.

Change of mind

As each piece is individually designed and created specifically for you, refunds are not available for change of mind once your order has been confirmed or work has commenced.